How’s your Communication – One to One?
Everywhere you turn there’s articles, books, blogs, etc. about developing your communication skills. There are tips for social media, rules of engagement for the office, and tips on how to make sure everyone gets the right info at the right time. But what about good old-fashioned one to one conversation? Face-to-face – no phones, tweets, FB or other electronics. It’s the foundation of all communication – learn to do this right, and the rest is easy.
Lay a Foundation of Respect: We are a diverse nation with various ethnic groups, financial status, educational levels, belief systems, family traditions, etc., but we are all people – with the same basic need for value, acceptance and a sense of belonging.
- Be kind and show respect, regardless of the differences.
- Don’t make every difference an issue of right and wrong.
- Embrace the differences – we always have something we can learn.
Listen: That means focusing on what the other person is saying.
- Don’t make assumptions – just listen.
- Don’t try to think of what your response will be – just listen.
- Pay attention to voice tone – the way it’s said can completely change the meaning of an identically-worded comment.
- Maintain consistent eye-contact – focused – not staring.
- Pay attention to body language – part of listening is picking up non-verbal signals.
- Repeat back the gist of what you think you heard – clarify now, so you know that you understood.
Give your full attention to the conversation: If someone needs to locate you due to an emergency – they will find a way. All other texts, calls, notifications can be delayed until the end of your conversation.
- Keep all electronic devices in your pocket or set aside – sounds muted.
- Don’t allow that vibration buzz to distract you from listening
Handle interruptions appropriately: Let’s be honest, rarely is there a justifiable excuse to interrupt your one-on-one time – be it with your boss, coworker, friend, or family. If you must, however:
- Be polite – don’t just switch your focus.
- Excuse yourself and deal swiftly with the interruption.
- Return to the conversation at hand with an apology.
We live in a fast-paced, electronic world, but that doesn’t mean we have to miss out on warm and personal, face-to-face connections. After all, those are the relationships that give meaning to our fast-paced electronic world.
Need a conversation about your job situation? Come in and meet the team at AllianceStaff. We believe in personalized service. We’ll help you find a position that fits your career goals and objectives. Call us today – at (414) 607-1700